Customer Service Policy

Policy Scope

This Customer Service Policy establishes unified service standards for all pre-sales consultation, order processing, logistics arrangement, and after-sales support. It applies equally to all global users without regional discrimination, ensuring standardized and professional cross-border service.

Professional Pre-Sales Support

We provide detailed pre-purchase consultation covering ingredient composition, nutritional efficacy, usage methods, fitness matching scenarios, and product shelf life. Our team helps customers select suitable supplements according to personal fitness habits and health needs.

Standard Order Processing

All successfully paid orders will be reviewed, inspected, packaged, and arranged for shipment within 1 to 3 business days. We conduct strict pre-shipment checks to ensure complete product integrity, sealed packaging, and qualified conditions before delivery.

Global Unified Delivery Time

We implement a unified global delivery standard for all international orders. The estimated delivery period for all regions is 6 to 12 business days. No expedited shipping service is provided to ensure equal logistics treatment for every customer.

Free Global Shipping Rule

All products enjoy permanent free worldwide shipping with no minimum order limit. No shipping fees, handling fees, or regional surcharges will be charged during checkout. All transactions are uniformly settled in US dollars.

60-Day Return Eligibility

We offer a universal 60-day return window for all products. Customers can initiate return applications within the valid period for product quality defects, packaging damage, shipping errors, and other non-human-caused abnormalities.

Fixed Refund Processing Cycle

After returned items are received, inspected, and verified compliant, all refund review and financial procedures will be completed within 5 to 10 business days. Refunds are returned in the original USD payment amount to the original payment channel.

Equal Service Principles

All customer inquiries, order problems, and after-sales applications are treated equally regardless of order amount, region, or purchase frequency. Every case is reviewed objectively in accordance with official policies.

Continuous Service Optimization

We continuously optimize service processes based on global user feedback and international e-commerce standards. We upgrade consultation accuracy, logistics tracking, and after-sales efficiency to improve overall shopping experience.

Service Core Tenet

We adhere to sincere, professional, and solution-oriented service attitudes. We focus on solving practical problems for customers and building long-term stable trust with every user who chooses our clean nutrition products.