Refund Policy

Policy Purpose

This Refund Policy formulates unified, fair, and standardized return and refund rules for all nutrition supplement products, protecting the legitimate rights and interests of global customers and ensuring transparent after-sales processing.

60-Day Universal Return Window

All global orders enjoy a 60-day valid return period starting from the delivery confirmation date. All return applications must be initiated within this timeframe to obtain official inspection and refund qualification.

Return Product Condition Standards

Returned products must remain unopened, unused, undamaged, and retain complete original packaging and labels. Products with artificial damage, opened packaging, personal use traces, or missing accessories will not qualify for return.

Eligible Refund Scenarios

We support full refunds, partial refunds, or product replacements for quality problems caused by our side, including formula quality defects, packaging damage, product errors, and damage during international logistics transportation.

Evidence Submission Requirements

Customers applying for quality-related returns need to provide clear photos or video evidence to verify product abnormalities. Our after-sales team will objectively evaluate the situation and provide targeted solutions.

Standard Refund Processing Time

After returned goods arrive at the warehouse and pass official inspection, all refund procedures will be completed within 5 to 10 business days, including internal review, financial confirmation, and fund release.

Unified USD Refund Standard

All refunds are calculated in US dollars based on the original order payment amount. Funds will be returned to the customer’s original payment channel. The final arrival time depends on the processing rules of the payment platform or bank.

Equal Rules for All Products

Discounted products and regular full-priced products implement the same refund standards. No discriminatory restrictions will be applied to preferential orders with valid quality issues.

Non-Returnable Situations

We do not support unconditional returns caused by personal subjective dislike, taste preference differences, or inappropriate personal expectations. All return judgments are based on official objective standards.

Policy Update Regulations

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and consumer protection laws. All after-sales disputes are subject to the latest official version.